I took the laptop into Geek Squad, who told me it shouldn't be a big deal, but that they had to send it off to their offsite lab. Alright. First they needed a deposit from me. $400. Ok. My pics are worth $400 and they said they'd likely be refunding me most of it anyway.
I get a call many days later saying they were not able to get anything off the harddrive, unless they do a "level 3 recovery" where they take the harddrive into a "safe room" and retrieve the info that way. Cost of this lovely "level 3"? Base=$1550. No, not TOTAL, BASE.
Needless to say, I had them send it back to me, untouched.
Needless to say, I had them send it back to me, untouched.
So my friend Tami suggests I send the harddrive to her and let her take it to her usual computer place. She says they are pretty good with viruses and such; so I give it a whirl. I want these pictures, after all, and I'll do anything to get them--except give Geek Squad my right arm just because they want me to.
I send the harddrive up-and less than 2 weeks later get the news from these guys. They are able to retrieve not only my pictures-but every file on the harddrive! WITHOUT EVEN A LEVEL 3 SAFE ROOM RETRIEVING SCAM! The cost for this amazing job? $60. That is right, sixty dollars. Not $400. Not $1550+. $60. I am eternally grateful. (and to Tami for suggesting it!)
So please-if you have computer issues... take a trip to XSComputers. http://www.xscomputers.com/
Here are just a few pictures that were saved, you can see why they are so important:
Here are just a few pictures that were saved, you can see why they are so important:
2 comments:
oh my gosh em!!
that's crazy!!!
i hope you got your $400 back!
that's good advice i hope i never need...but if i do..i know where to look!
Um you should go and tell stupid geek squad that! DUR! Glad you have those pictures- those are priceless.
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